In following up recently with an OEM decision maker on a previous discussion months ago, he shared some thoughts on his company’s decision to purchase electronics services from a contract manufacturer (CM).
We talk with many EMS and ODM companies and most cannot effectively communicate what differentiates their company services from other providers who are serving similar markets with similar footprints.
So, for all of the EMS/ODM providers in industry wanting to see differentiation from an OEM’s perspective, we are sharing slightly redacted comments below.
OEM:
Here is a brief review of our adventure. The last CM we evaluated in (state name redacted) was (EMS name redacted). We were so disappointed with the previous CMs we considered that we were ready to give up & almost did not consider or visit them.
Here is what we found when we visited and reviewed (EMS name redacted).
Unwavering procedure and process control. ESD, humidity control & exceptional cleanliness. Advanced test capabilities, true in-house test and engineering personnel. They design and build their own manufacturing, test fixture and unique tools.
Customer programs consisting of end to end product management; documentation, DFM/DFT, ECN’s, raw material management, built & test, program, package, ship to end customers, manage returns and repairs, provide metrics for entire process.
Excellent “world class” equipment, latest Fuji lines, 3D and 5D x-ray, in-line paste & component inspection, flying probe & bed of nails ICT. State of the art capabilities, ranging from huge (50 x 50mm, 1900 pin) BGA placement to 0201 discrete placement.
Diagnosed and repaired boards from previous CM. Previous CM could not diagnose or repair boards. This is a “world class facility” leaps and bound superior to the remaining CMs in (state name redacted) that are mom & pop shops that can only manufacture to varying degrees despite any claims to the contrary.
(EMS name redacted) have built and tested 20 of our PCB assemblies, are ready to install them into our chassis and package them, all the issues to be expected that would confound and delay our former CM were corrected along with formal defect analysis & corrective action.
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