Find Electronics After Market Services (Reverse Logistics)
VentureOutsource.com has the largest global directory of contract electronics providers online exclusively dedicated to provider services and capabilities and worldwide geographies, and the best directory listings of contract electronics solutions provider offering after market (reverse logistics) services. We offer a free service to OEMs. Speak with a Provider Advisor to help expand your options when seeking electronics services. Our Provider Advisors have access to more detailed information on listings in our database and can help you compare provider service capabilities to better match your program requirements.
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Electronics after market services (reverse logistics) explained
What is an electronics OEM company?
The original equipment manufacturer (OEM) is the brand owner, the company whose logo displays on the final product. Think: Apple, Sony, Ford, Cisco, Dell, Samsung, Lenovo, Microsoft … For example, Apple’s iPhone has the Apple logo clearly visible to users. Apple is the OEM.
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Apple designs its products, but Apple outsources the majority of iPhone manufacturing production to contract electronics solutions providers – both EMS and ODM. Apple does this to leverage cost-to-scale.
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Read our article, The differences between OEM companies and CM, CEM, EMS, ODM and JDM electronics providers for more information. And if you are unable to find answers to your questions please contact us and we will respond to you promptly.
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Manufacturers will seek after market reverse logistics services to increase customer satisfaction. Some of the reasons for this decision process will be driven by the following:
- Want minimal inventories and ‘total view’ of supply chain; including products in ‘return’ loop
- Want to improve initial product quality
- Want to minimize total turn-around time
- Want to minimize freight costs
- Want to utilize a low-cost network
- Further enhances a true global operation
After market services can be divided into forward logistics and reverse logistics.
Forward logistics vs after market logistics
Forward logistics in electronics industry include new product development, materials management, and manufacturing and distribution. After market logistics include customer service, depot repair, end-of-life manufacturing, IT management, recycling, refurbishment and screening, replacement management, returns authorization management, spare parts management, transportation, warehousing, and warranty management.
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Return material authorization (RMA) services are common services requested by manufacturers where the after market services provider will accept returned units/parts from the field and monitor on a serial level while reporting all vendor activities to the manufacturer. Additionally, turn around time (TAT) is measured and escalated as required while disputed returns are resolved to maximize recovery.
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Throughout/upon receiving RMA units, repairing or refurbishing or replacing RMA units, provider IT systems trace defective parts and reasons for repair, or replacement, while reporting all activity and transactions from the front-end to financial closing.
After market services benefits
Some of the many benefits for manufacturers using after market services include lower operating input and fixed costs, faster turnaround with global coverage, less inventory and lower ERP/material costs, fewer freight legs and labor touches, fully integrated supply chain services, and streamlined feedback loops for customers and their providers.
Elements integrated into true end-to-end after market reverse logistics solutions
Providers offering real, value-add after market reverse logistics create competitive advantages for their OEM customers by optimizing the entire supply-chain network for equipment companies across four drivers:
- Facilities
- Inventory
- Transportation
- Information
The competitive level among OEM brand companies is no longer company vs. company. Today, companies now compete supply-chain vs. supply-chain.
Below is a summary of end-to-end after market services providers can offer to electronics OEM equipment companies.
- Inbound Logistics: Vendor-managed inventory (VMI), hub operations, IQC, testing, de-kitting, de-trashing, call centers
- Sourcing & Procurement: packaging, labels, accessories, components, refurbishment completion, enclosures, asset recovery
- Repair Operations: defect analysis, PCBA repair, systems integration, electro-mechanical work, BGA support, personalization, end-of-life (EOL) support, upgrade revisions, testing
- Quality Reporting: Online intranet and web, electronic data interface (EDI), file transfer protocols (FTP), ISO 9000, RCA closed-loop, environmental
- Outbound Logistics: pack-out, direct fulfillment, configuration, quick-turn, freight management, installation, field service support, liquidation
Service, service, service
Savvy, service-minded manufacturers looking for quality after market services are mindful of how good operators of back-end services continually strive to improve service. After all, your provider partners for after market services with call centers are acting on your behalf and you want providers to act in your company’s best interests.
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Quality providers of after market services will employ a number of ways to drive quality among their workforce and service, including, but not limited, to value stream mapping and lean six sigma and Kaizen improvement programs and training, to name a few.
Your One Stop Electronics Services Directory
Every electronic OEM equipment manufacturer has needs for sourcing, product design, manufacturing and supply chain management specific to its industry. The contract electronics industry is more than just outsourcing manufacturing, it’s about finding the right suppliers and partners and building relationships that add real value and the VentureOutsource.com website can help.
Search Global Directory of Contract Electronics Services | Contract Electronics Services Overview | Design Services | New Product Introduction (NPI) Services | Manufacturing Services | Supply Chain Services | Logistics Services | After Market Services
Manufacturing trends
Below are links to different industry contract electronics manufacturing pages filled with detailed information on trends and best practices.
Aerospace & Avionics | Defense & Military | Industrial | Consumer Devices | Computing | Medical | Clean, Green Technology | Automotive | Networking Equipment | Telecom | Servers & Storage | Peripherals
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Get custom list of providers
Electronic OEM professionals reading this and wanting help locating contract electronic service providers matching your program and end market, Venture Outsource offers a free service. Speak with a Provider Advisor. Advisors have access to detailed information on listings in our global database and can help you compare provider service capabilities to better match your program needs. Advisors also have intelligence on specific providers, plus info on emerging industry trends and best practices to share with you.
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